The market share of online shopping and delivery services has exploded and is growing steadily. Mobile commerce is accelerating and cash has had its day. We are doing more and more things 'digitally' with our smartphone as an indispensable buddy. We have arrived in the on-demand and app economy . We will switch to working from home in a few weeks. We are used to video calling, video conferences,
This has major consequences for the retail sector and the retailers who have missed the online store trend. What will be the role of shops and Telemarketing list shopping in the future? There will be an even sharper dichotomy between shops for 'function' and shops for 'fun', with a greater focus on hospitality, experience and entertainment. Even more than before.
Online customer contact revolves around omnichannel services and concepts such as customer journey , customer experience, content marketing and personalization of products, services and communication. Shopping street in Maastricht. 5. Hybrid working, learning and caring working from home After many years of talking, due to corona,